Meet Emily – Accommodation Operator, Consultant & Mentor
With over two decades in the accommodation industry, I provide consulting and mentoring to help operators understand their property, streamline operations, and build successful businesses that reflect their vision. My goal is to simplify the complexities of running an accommodation business, so owners and managers gain confidence, clarity, and lasting results.
While I stay current with technology and industry trends, I believe the heart of great hospitality lies in combining modern systems with the traditional, home-style service that guests remember. It’s this balance that has guided my success — and the success of the many operators I’ve supported.
My experience spans managing properties of all sizes — from small country motels to large city operations, both across Australia and overseas. Having worked in every aspect of hospitality and tourism, I understand the many roles an accommodation operator must fill. From marketing to maintenance, cleaning to customer care, I help businesses navigate these demands efficiently and effectively.
As an active contributor to the industry, I regularly share practical insights at conferences such as Golden Chain and No Vacancy, discussing real-world strategies for running and improving accommodation businesses.
Collaboration is central to my approach. I value building connections within the industry and helping businesses adapt to change while achieving long-term success.