Short Term Holiday Accommodation Terms & Conditions
Please take a moment to read these terms and conditions carefully. By making a booking, all guests
acknowledge and agree to the following. For any questions or clarifications, please Yarrawonga Mulwala
Holiday Rentals on (03) 5744 1989.
Bookings
Your reservation is made through Yarrawonga Mulwala Holiday Rentals, acting on behalf of the property
owner.
Keys
A call-out fee of $110 applies if a duplicate key is required. If a key cannot be provided, guests are
responsible for arranging and covering the cost of a locksmith. Please do not attempt to force entry. Keys
must be returned as instructed; any lost or unreturned keys may incur charges for re-entry, replacements,
or lock changes.
Smoking & Vaping
Smoking and vaping are strictly prohibited inside all properties, including balconies and shared indoor
spaces. Breach of this policy will result in a cleaning fee.
Pets
Pets are welcome only at designated pet-friendly properties, and only with prior approval. If pets are
found at a property without authorisation or at a non-pet-friendly accommodation, a cleaning fee will
apply for any resulting mess or damage.
Assistance Animals
Registered assistance animals are permitted at all properties in both NSW and VIC. Animals owners are
required to provide YMHR with a copy of their current assistance animal registration certificate issued by
their local council, along with valid documentation confirming the animal’s assistance training.
Any costs associated with damage or additional cleaning, such as animal accidents, damage to
furniture/flooring or excessive shedding on furniture or bedding etc, will be deducted from the guest’s
security deposit.
Please note that these provisions apply exclusively to registered assistance animals. Companion animals
and emotional support animals are not included under this policy.
For more information please refer to the following for each state:
NSW:
• Federal Registration of Legislation: Part 1 – Section 8
• Companion Animals Act 1989 No87: Part 6 – Section 59
VIC:
• Equal Opportunity Act 2010: Part 9 – Section 54
Changes to Bookings
In rare cases, circumstances such as property repairs, changes in ownership, or withdrawal from rental
may occur. If so, we will offer a comparable alternative where possible. If no alternative is available, a full
refund will be provided, which you agree is a fair and final resolution.
Age Requirement
The primary guest MUST be over the age of 21 years.
No one under 25 years of age is permitted to collect the keys on behalf of the primary guest.
No Party & Guest Conduct Policy
Yarrawonga Mulwala Holiday Rentals has a strict no party or event policy.
• The number of guests must not exceed the amount stated on your booking, unless approved in
writing.
• Unauthorised guests or gatherings may result in cancellation, eviction, and forfeiture of all
payments.
• Please be considerate of neighbours, especially after 9:00 PM, and keep noise to a respectful level
at all times.
Breaches may result in immediate eviction without refund and additional charges for:
• Excessive cleaning
• Property damage
• Security or staff callouts
• Council fines
These costs may be deducted from your security deposit or charged to the credit card on file.
Payment & Cancellation Policy
A deposit equal to the first night’s stay is required to confirm your booking.
Cancellations:
o More than 30 days before arrival: deposit is fully refundable.
o Between 15 and 30 days: deposit is forfeited as a cancellation fee.
o Within 14 days of arrival: no refund unless the property is rebooked.
o All cancellations incur a $150 administration fee.
Note: Yarrawonga Mulwala Holiday Rentals does not offer refunds or reschedule bookings due to weather,
travel delays, or natural events. Travel insurance is strongly recommended. No refunds will be given for
early departures, late arrivals, or unused nights.
Payments
All payments must be made by credit card online or by phone. A non-refundable service fee applies. If
payments are not received by the due date, the booking will be cancelled.
Security Deposit
The primary guests aged 21 to 25 years: A $1,000 security deposit is required before arrival.
Primary guest over 25 years: A $500 security deposit is required before arrival.
A minimum $500 security deposit is required before arrival (Pending property type). This will be refunded
within 7–10 business days after departure, provided there are no issues.
For all bookings of 8 or more guests, a $1000 security deposit is required
By booking, you authorise Yarrawonga Mulwala Holiday Rentals to charge your card for:
• Excessive cleaning
• Damage or theft
• Unauthorised pets or smoking
• Lost/unreturned keys or items
• Rubbish removal
• Repairs due to guest misuse
If costs exceed the $500 hold, you agree to pay the additional amount. We’re happy to provide supporting
documentation (photos, invoices, etc.) upon request.
Property Details & Expectations
Property Descriptions
We make every effort to ensure property listings are accurate. However, occasional updates or changes
may occur.
Wildlife
Many properties are located in natural or rural areas. While we maintain them regularly, insects, rodents,
or native animals may occasionally be present. We appreciate your understanding.
Property Access
Our team may need to access the property for essential maintenance or safety reasons. We will always
provide notice wherever possible.
Utilities & Services
While we strive to ensure uninterrupted access to electricity, gas, water, and internet, occasional outages
may occur due to circumstances beyond our control. If anything isn’t working properly, please contact us
and we’ll respond as quickly as we can.