The Coop

When a cancellation is made by a guest, the booking fees, payments for linen hire and equipment are not refundable. For bookings cancelled 14 days or more prior to the arrival date the deposit (1 night's tariff) is not refundable unless the property is successfully rebooked. For bookings cancelled within 14 days of arrival and for no shows, the full tariff will be incurred unless the property is successfully rebooked by the agent. An administration fee of $150 applies to all cancellations. This will be deducted from funds held and the balance refunded if the property is rebooked. Any refund applicable because the property has been rebooked will most likely be made after the dates of the original booked dates. If the property is rebooked for only part of the original booking date, then a pro rata refund will be made at the agent's discretion. YMTB does not offer refunds or reschedule bookings due to weather events, traffic delays or natural disasters. You are encouraged to take out travel insurance to cover such events. No refunds will be given for late arrivals, early departures or unused days of your holiday rental property reservation.